BENGALURU: A Bengaluru-based tech professional was left pleasantly surprised after receiving a swift and unexpected response from Zerodha co-founder and CEO Nithin Kamath. The trader had reached out via email regarding account closure, only to get a reply from Kamath himself within just 10 minutes.
Taking to social media, the techie shared his experience, expressing shock and admiration for the prompt response from the head of India’s largest stock brokerage firm. "I wasn’t expecting a reply this fast, let alone from the CEO himself," he wrote.
Kamath’s reputation for hands-on leadership and direct engagement with customers has been well known in the startup and fintech circles. His response not only highlights Zerodha’s customer-centric approach but also showcases his personal involvement in ensuring user concerns are addressed swiftly.
The post quickly gained traction, with netizens applauding Kamath’s work ethic and commitment to transparency. Some users shared their own experiences of receiving direct responses from the entrepreneur, while others lauded the culture Zerodha has built in an industry often criticized for poor customer service.
While the details of the email exchange remain undisclosed, the incident serves as a reminder of how proactive leadership can leave a lasting impact, even in routine customer interactions.
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